Petco Karen Confronts Worker Over Empty Shelves in Viral TikTok

One TikToker who works for Petco filmed themselves taking on so-called “Karen” at work who have a track record of behaving rudely with employees. The video garnered 1 million likes, as well as support from commenters who said TikToker is making their dreams come true.

In the video posted by @nicki20xx three days ago, a woman can be heard off-camera trying to shame them for having empty shelves at Petco.

“I always come here and there are always empty shelves, at this point…I hate Petco,” says the woman in the video. “I can’t stand it. You don’t always have things and it’s very frustrating.”

However, it appears that this is not the first time this customer has been rude to the staff at this Petco location.

One of the texts superimposed on the video reads: “When this customer comes in, she gassed me and my co-workers, and is very disrespectful.” “We are always very helpful and kind but I end up treating her co-workers like trash.”

As the conversation continues with the woman saying she will take the case to management and district administration, the cashier tells the woman not to be angry with her, at which point the text overlays on the video indicate that the customer begins silencing them.

“We are so kind to you every time you walk in and you don’t respect us,” the cashier says in the video. “I won’t listen to you screaming at me. You can listen to us.”

At the end of the exchange, the cashier tells the woman to have a wonderful day and a happy holiday, and that it is not difficult to be kind.

Commentators praised them for standing up to women on their behalf and for their co-workers.

One commenter wrote: “As a customer service employee, you’ve done an amazing job.” “I can already tell she makes a big fuss every time. Props are yours!”

Other commentators have shared similar experiences with customers who blamed them for supply chain issues in retail.

“I work at PetSmart, and we have the same issues,” one commenter wrote. “Customers are constantly yelling at us because we have empty shelves from Fancy Feast. They don’t really understand that, at the store level, we don’t have control over supply chain issues and labor shortages. It’s stressful.”

In a follow-up video, @nicki20xx said the woman was upset that the store was always out of stock for her favorite brand of cat food, possibly because it had been discontinued.

They said, “I always respect my clients, no matter how village they are, I’m usually able to maintain my composure and be very respectful towards them.” “Unfortunately, she was very rude to my co-worker a moment before I took this video and I had my own experience with her plus she had gotten a little bad with me, so it really became clear in conversation that she was disrespectful.”

The Daily Dot reached out to @nicki20xx regarding the video via TikTok DM, as well as directly to Petco via email.


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*First Published: Dec 30, 2021, 9:46am CST

Brooke Soberg

Brooke Soberg is an editorial intern at The Daily Dot who studies journalism at the University of Texas at Austin. She is also the life and arts editor of the Daily Texan and an editorial intern at Texas Connect magazine.

Brooke Soberg

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